Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S2
Sarah 24475
VM0024475Membermember24475@example.test · +601110024475 · Preferred outlet: OPLUMO Outlet 13
WeekendApp User
Consent Status
Opted In
Points Balance
926
Current loyalty balance
Lifetime Spend
RM 1,158
Across 12 visits
Total Visits
12
Since 2026-01-19
Average Order Value
RM 98
Member AOV
Preferred Outlet
OPLUMO Outlet 13
Most visited location
Last Visit
65d
2026-08-05
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
926 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-05 · OPLUMO Outlet 13
Outlet purchase
2026-07-24 · Member activity · RM 73.50
App session
2026-07-12 · OPLUMO Outlet 13
Points credited
2026-06-30 · Member activity · RM 83.30
Win-back campaign delivered
2026-06-18 · OPLUMO Outlet 13
Outlet purchase
2026-06-06 · Member activity · RM 93.10
Points credited
2026-05-25 · OPLUMO Outlet 13
Outlet purchase
2026-05-13 · Member activity · RM 102.90