Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S2
Siti 24457
VM0024457Silvermember24457@example.test · +601110024457 · Preferred outlet: OPLUMO Outlet 12
FamilyDelivery
Consent Status
Opted Out
Points Balance
1,636
Current loyalty balance
Lifetime Spend
RM 2,045
Across 13 visits
Total Visits
13
Since 2026-01-13
Average Order Value
RM 133
Member AOV
Preferred Outlet
OPLUMO Outlet 12
Most visited location
Last Visit
53d
2026-08-17
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
1,636 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-17 · OPLUMO Outlet 12
Outlet purchase
2026-08-05 · Member activity · RM 99.75
App session
2026-07-24 · OPLUMO Outlet 12
Points credited
2026-07-12 · Member activity · RM 113.05
Win-back campaign delivered
2026-06-30 · OPLUMO Outlet 12
Outlet purchase
2026-06-18 · Member activity · RM 126.35
Points credited
2026-06-06 · OPLUMO Outlet 12
Outlet purchase
2026-05-25 · Member activity · RM 139.65