Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
J2
Jason 24442
VM0024442Silvermember24442@example.test · +601110024442 · Preferred outlet: OPLUMO Outlet 14
LunchNew Joiner
Consent Status
Opted In
Points Balance
983
Current loyalty balance
Lifetime Spend
RM 1,229
Across 18 visits
Total Visits
18
Since 2025-10-21
Average Order Value
RM 78
Member AOV
Preferred Outlet
OPLUMO Outlet 14
Most visited location
Last Visit
47d
2026-08-23
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
983 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-23 · OPLUMO Outlet 14
Outlet purchase
2026-08-11 · Member activity · RM 58.50
App session
2026-07-30 · OPLUMO Outlet 14
Points credited
2026-07-18 · Member activity · RM 66.30
Win-back campaign delivered
2026-07-06 · OPLUMO Outlet 14
Outlet purchase
2026-06-24 · Member activity · RM 74.10
Points credited
2026-06-12 · OPLUMO Outlet 14
Outlet purchase
2026-05-31 · Member activity · RM 81.90