Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A2
Arun 24424
VM0024424Silvermember24424@example.test · +601110024424 · Preferred outlet: OPLUMO Outlet 13
High ValueWeekend
Consent Status
Opted In
Points Balance
2,088
Current loyalty balance
Lifetime Spend
RM 2,611
Across 29 visits
Total Visits
29
Since 2025-04-03
Average Order Value
RM 117
Member AOV
Preferred Outlet
OPLUMO Outlet 13
Most visited location
Last Visit
50d
2026-08-20
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
2,088 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-20 · OPLUMO Outlet 13
Outlet purchase
2026-08-08 · Member activity · RM 87.75
App session
2026-07-27 · OPLUMO Outlet 13
Points credited
2026-07-15 · Member activity · RM 99.45
Win-back campaign delivered
2026-07-03 · OPLUMO Outlet 13
Outlet purchase
2026-06-21 · Member activity · RM 111.15
Points credited
2026-06-09 · OPLUMO Outlet 13
Outlet purchase
2026-05-28 · Member activity · RM 122.85