Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A2
Arun 24400
VM0024400Goldmember24400@example.test · +601110024400 · Preferred outlet: OPLUMO Outlet 6
High ValueWeekend
Consent Status
Opted In
Points Balance
2,757
Current loyalty balance
Lifetime Spend
RM 3,447
Across 40 visits
Total Visits
40
Since 2024-05-17
Average Order Value
RM 74
Member AOV
Preferred Outlet
OPLUMO Outlet 6
Most visited location
Last Visit
173d
2026-04-19
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
2,757 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-19 · OPLUMO Outlet 6
Outlet purchase
2026-04-07 · Member activity · RM 55.50
App session
2026-03-26 · OPLUMO Outlet 6
Points credited
2026-03-14 · Member activity · RM 62.90
Win-back campaign delivered
2026-03-02 · OPLUMO Outlet 6
Outlet purchase
2026-02-18 · Member activity · RM 70.30
Points credited
2026-02-06 · OPLUMO Outlet 6
Outlet purchase
2026-01-25 · Member activity · RM 77.70