Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S2
Sarah 24355
VM0024355Silvermember24355@example.test · +601110024355 · Preferred outlet: OPLUMO Outlet 12
WeekendApp User
Consent Status
Opted In
Points Balance
1,010
Current loyalty balance
Lifetime Spend
RM 1,264
Across 45 visits
Total Visits
45
Since 2024-03-27
Average Order Value
RM 30
Member AOV
Preferred Outlet
OPLUMO Outlet 12
Most visited location
Last Visit
134d
2026-05-28
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,010 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-28 · OPLUMO Outlet 12
Outlet purchase
2026-05-16 · Member activity · RM 22.50
App session
2026-05-04 · OPLUMO Outlet 12
Points credited
2026-04-22 · Member activity · RM 25.50
Win-back campaign delivered
2026-04-10 · OPLUMO Outlet 12
Outlet purchase
2026-03-29 · Member activity · RM 28.50
Points credited
2026-03-17 · OPLUMO Outlet 12
Outlet purchase
2026-03-05 · Member activity · RM 31.50