Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S2
Sarah 24319
VM0024319Goldmember24319@example.test · +601110024319 · Preferred outlet: OPLUMO Outlet 10
Birthday SoonLunch
Consent Status
Opted In
Points Balance
2,676
Current loyalty balance
Lifetime Spend
RM 3,345
Across 30 visits
Total Visits
30
Since 2024-11-12
Average Order Value
RM 90
Member AOV
Preferred Outlet
OPLUMO Outlet 10
Most visited location
Last Visit
174d
2026-04-18
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
2,676 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-18 · OPLUMO Outlet 10
Outlet purchase
2026-04-06 · Member activity · RM 67.50
App session
2026-03-25 · OPLUMO Outlet 10
Points credited
2026-03-13 · Member activity · RM 76.50
Win-back campaign delivered
2026-03-01 · OPLUMO Outlet 10
Outlet purchase
2026-02-17 · Member activity · RM 85.50
Points credited
2026-02-05 · OPLUMO Outlet 10
Outlet purchase
2026-01-24 · Member activity · RM 94.50