Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S0
Sarah 02431
VM0002431Silvermember2431@example.test · +601110002431 · Preferred outlet: OPLUMO Outlet 1
Birthday SoonLunch
Consent Status
Opted In
Points Balance
1,604
Current loyalty balance
Lifetime Spend
RM 2,006
Across 22 visits
Total Visits
22
Since 2025-04-11
Average Order Value
RM 96
Member AOV
Preferred Outlet
OPLUMO Outlet 1
Most visited location
Last Visit
168d
2026-04-24
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,604 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-24 · OPLUMO Outlet 1
Outlet purchase
2026-04-12 · Member activity · RM 72.00
App session
2026-03-31 · OPLUMO Outlet 1
Points credited
2026-03-19 · Member activity · RM 81.60
Win-back campaign delivered
2026-03-07 · OPLUMO Outlet 1
Outlet purchase
2026-02-23 · Member activity · RM 91.20
Points credited
2026-02-11 · OPLUMO Outlet 1
Outlet purchase
2026-01-30 · Member activity · RM 100.80