Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H2
Hakim 24284
VM0024284Silvermember24284@example.test · +601110024284 · Preferred outlet: OPLUMO Outlet 9
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
1,504
Current loyalty balance
Lifetime Spend
RM 1,881
Across 17 visits
Total Visits
17
Since 2025-09-01
Average Order Value
RM 100
Member AOV
Preferred Outlet
OPLUMO Outlet 9
Most visited location
Last Visit
115d
2026-06-16
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,504 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-16 · OPLUMO Outlet 9
Outlet purchase
2026-06-04 · Member activity · RM 75.00
App session
2026-05-23 · OPLUMO Outlet 9
Points credited
2026-05-11 · Member activity · RM 85.00
Win-back campaign delivered
2026-04-29 · OPLUMO Outlet 9
Outlet purchase
2026-04-17 · Member activity · RM 95.00
Points credited
2026-04-05 · OPLUMO Outlet 9
Outlet purchase
2026-03-24 · Member activity · RM 105.00