Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S2
Sarah 24271
VM0024271Silvermember24271@example.test · +601110024271 · Preferred outlet: OPLUMO Outlet 13
Birthday SoonLunch
Consent Status
Opted In
Points Balance
1,866
Current loyalty balance
Lifetime Spend
RM 2,333
Across 23 visits
Total Visits
23
Since 2025-05-22
Average Order Value
RM 123
Member AOV
Preferred Outlet
OPLUMO Outlet 13
Most visited location
Last Visit
109d
2026-06-22
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,866 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-22 · OPLUMO Outlet 13
Outlet purchase
2026-06-10 · Member activity · RM 92.25
App session
2026-05-29 · OPLUMO Outlet 13
Points credited
2026-05-17 · Member activity · RM 104.55
Win-back campaign delivered
2026-05-05 · OPLUMO Outlet 13
Outlet purchase
2026-04-23 · Member activity · RM 116.85
Points credited
2026-04-11 · OPLUMO Outlet 13
Outlet purchase
2026-03-30 · Member activity · RM 129.15