Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S2
Siti 24265
VM0024265Silvermember24265@example.test · +601110024265 · Preferred outlet: OPLUMO Outlet 7
FamilyDelivery
Consent Status
Opted Out
Points Balance
1,082
Current loyalty balance
Lifetime Spend
RM 1,353
Across 30 visits
Total Visits
30
Since 2024-11-15
Average Order Value
RM 37
Member AOV
Preferred Outlet
OPLUMO Outlet 7
Most visited location
Last Visit
171d
2026-04-21
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,082 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-21 · OPLUMO Outlet 7
Outlet purchase
2026-04-09 · Member activity · RM 27.75
App session
2026-03-28 · OPLUMO Outlet 7
Points credited
2026-03-16 · Member activity · RM 31.45
Win-back campaign delivered
2026-03-04 · OPLUMO Outlet 7
Outlet purchase
2026-02-20 · Member activity · RM 35.15
Points credited
2026-02-08 · OPLUMO Outlet 7
Outlet purchase
2026-01-27 · Member activity · RM 38.85