Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
M2
Michelle 24203
VM0024203Silvermember24203@example.test · +601110024203 · Preferred outlet: OPLUMO Outlet 13
WeekendApp User
Consent Status
Opted In
Points Balance
1,128
Current loyalty balance
Lifetime Spend
RM 1,410
Across 34 visits
Total Visits
34
Since 2024-12-03
Average Order Value
RM 35
Member AOV
Preferred Outlet
OPLUMO Outlet 13
Most visited location
Last Visit
81d
2026-07-20
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
1,128 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-20 · OPLUMO Outlet 13
Outlet purchase
2026-07-08 · Member activity · RM 26.25
App session
2026-06-26 · OPLUMO Outlet 13
Points credited
2026-06-14 · Member activity · RM 29.75
Win-back campaign delivered
2026-06-02 · OPLUMO Outlet 13
Outlet purchase
2026-05-21 · Member activity · RM 33.25
Points credited
2026-05-09 · OPLUMO Outlet 13
Outlet purchase
2026-04-27 · Member activity · RM 36.75