Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H2
Hakim 24200
VM0024200Goldmember24200@example.test · +601110024200 · Preferred outlet: OPLUMO Outlet 10
High ValueWeekend
Consent Status
Opted In
Points Balance
2,659
Current loyalty balance
Lifetime Spend
RM 3,324
Across 33 visits
Total Visits
33
Since 2024-11-19
Average Order Value
RM 94
Member AOV
Preferred Outlet
OPLUMO Outlet 10
Most visited location
Last Visit
113d
2026-06-18
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
2,659 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-18 · OPLUMO Outlet 10
Outlet purchase
2026-06-06 · Member activity · RM 70.50
App session
2026-05-25 · OPLUMO Outlet 10
Points credited
2026-05-13 · Member activity · RM 79.90
Win-back campaign delivered
2026-05-01 · OPLUMO Outlet 10
Outlet purchase
2026-04-19 · Member activity · RM 89.30
Points credited
2026-04-07 · OPLUMO Outlet 10
Outlet purchase
2026-03-26 · Member activity · RM 98.70