Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 02420
VM0002420Silvermember2420@example.test · +601110002420 · Preferred outlet: OPLUMO Outlet 7
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
2,227
Current loyalty balance
Lifetime Spend
RM 2,784
Across 29 visits
Total Visits
29
Since 2025-03-13
Average Order Value
RM 98
Member AOV
Preferred Outlet
OPLUMO Outlet 7
Most visited location
Last Visit
71d
2026-07-30
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
2,227 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-30 · OPLUMO Outlet 7
Outlet purchase
2026-07-18 · Member activity · RM 73.50
App session
2026-07-06 · OPLUMO Outlet 7
Points credited
2026-06-24 · Member activity · RM 83.30
Win-back campaign delivered
2026-06-12 · OPLUMO Outlet 7
Outlet purchase
2026-05-31 · Member activity · RM 93.10
Points credited
2026-05-19 · OPLUMO Outlet 7
Outlet purchase
2026-05-07 · Member activity · RM 102.90