Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A0
Arun 02416
VM0002416Goldmember2416@example.test · +601110002416 · Preferred outlet: OPLUMO Outlet 3
High ValueWeekend
Consent Status
Opted In
Points Balance
2,758
Current loyalty balance
Lifetime Spend
RM 3,448
Across 39 visits
Total Visits
39
Since 2024-08-06
Average Order Value
RM 79
Member AOV
Preferred Outlet
OPLUMO Outlet 3
Most visited location
Last Visit
110d
2026-06-21
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
2,758 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-21 · OPLUMO Outlet 3
Outlet purchase
2026-06-09 · Member activity · RM 59.25
App session
2026-05-28 · OPLUMO Outlet 3
Points credited
2026-05-16 · Member activity · RM 67.15
Win-back campaign delivered
2026-05-04 · OPLUMO Outlet 3
Outlet purchase
2026-04-22 · Member activity · RM 75.05
Points credited
2026-04-10 · OPLUMO Outlet 3
Outlet purchase
2026-03-29 · Member activity · RM 82.95