Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S2
Siti 24145
VM0024145Goldmember24145@example.test · +601110024145 · Preferred outlet: OPLUMO Outlet 6
FamilyDelivery
Consent Status
Opted In
Points Balance
2,921
Current loyalty balance
Lifetime Spend
RM 3,652
Across 42 visits
Total Visits
42
Since 2024-07-25
Average Order Value
RM 82
Member AOV
Preferred Outlet
OPLUMO Outlet 6
Most visited location
Last Visit
68d
2026-08-02
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
2,921 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-02 · OPLUMO Outlet 6
Outlet purchase
2026-07-21 · Member activity · RM 61.50
App session
2026-07-09 · OPLUMO Outlet 6
Points credited
2026-06-27 · Member activity · RM 69.70
Win-back campaign delivered
2026-06-15 · OPLUMO Outlet 6
Outlet purchase
2026-06-03 · Member activity · RM 77.90
Points credited
2026-05-22 · OPLUMO Outlet 6
Outlet purchase
2026-05-10 · Member activity · RM 86.10