Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S0
Siti 00241
VM0000241Silvermember241@example.test · +601110000241 · Preferred outlet: OPLUMO Outlet 4
FamilyDelivery
Consent Status
Opted In
Points Balance
1,609
Current loyalty balance
Lifetime Spend
RM 2,012
Across 37 visits
Total Visits
37
Since 2024-10-08
Average Order Value
RM 54
Member AOV
Preferred Outlet
OPLUMO Outlet 4
Most visited location
Last Visit
83d
2026-07-18
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
1,609 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-18 · OPLUMO Outlet 4
Outlet purchase
2026-07-06 · Member activity · RM 40.50
App session
2026-06-24 · OPLUMO Outlet 4
Points credited
2026-06-12 · Member activity · RM 45.90
Win-back campaign delivered
2026-05-31 · OPLUMO Outlet 4
Outlet purchase
2026-05-19 · Member activity · RM 51.30
Points credited
2026-05-07 · OPLUMO Outlet 4
Outlet purchase
2026-04-25 · Member activity · RM 56.70