Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K2
Kavitha 24089
VM0024089Goldmember24089@example.test · +601110024089 · Preferred outlet: OPLUMO Outlet 1
FamilyDelivery
Consent Status
Opted Out
Points Balance
3,609
Current loyalty balance
Lifetime Spend
RM 4,512
Across 36 visits
Total Visits
36
Since 2024-07-28
Average Order Value
RM 137
Member AOV
Preferred Outlet
OPLUMO Outlet 1
Most visited location
Last Visit
173d
2026-04-19
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
3,609 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-19 · OPLUMO Outlet 1
Outlet purchase
2026-04-07 · Member activity · RM 102.75
App session
2026-03-26 · OPLUMO Outlet 1
Points credited
2026-03-14 · Member activity · RM 116.45
Win-back campaign delivered
2026-03-02 · OPLUMO Outlet 1
Outlet purchase
2026-02-18 · Member activity · RM 130.15
Points credited
2026-02-06 · OPLUMO Outlet 1
Outlet purchase
2026-01-25 · Member activity · RM 143.85