Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 02408
VM0002408Silvermember2408@example.test · +601110002408 · Preferred outlet: OPLUMO Outlet 12
High ValueWeekend
Consent Status
Opted In
Points Balance
1,238
Current loyalty balance
Lifetime Spend
RM 1,548
Across 13 visits
Total Visits
13
Since 2025-11-29
Average Order Value
RM 146
Member AOV
Preferred Outlet
OPLUMO Outlet 12
Most visited location
Last Visit
98d
2026-07-03
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,238 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-07-03 · OPLUMO Outlet 12
Outlet purchase
2026-06-21 · Member activity · RM 109.50
App session
2026-06-09 · OPLUMO Outlet 12
Points credited
2026-05-28 · Member activity · RM 124.10
Win-back campaign delivered
2026-05-16 · OPLUMO Outlet 12
Outlet purchase
2026-05-04 · Member activity · RM 138.70
Points credited
2026-04-22 · OPLUMO Outlet 12
Outlet purchase
2026-04-10 · Member activity · RM 153.30