Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A2
Arun 24064
VM0024064Membermember24064@example.test · +601110024064 · Preferred outlet: OPLUMO Outlet 10
High ValueWeekend
Consent Status
Opted Out
Points Balance
790
Current loyalty balance
Lifetime Spend
RM 988
Across 9 visits
Total Visits
9
Since 2025-12-27
Average Order Value
RM 94
Member AOV
Preferred Outlet
OPLUMO Outlet 10
Most visited location
Last Visit
142d
2026-05-20
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
790 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-20 · OPLUMO Outlet 10
Outlet purchase
2026-05-08 · Member activity · RM 70.50
App session
2026-04-26 · OPLUMO Outlet 10
Points credited
2026-04-14 · Member activity · RM 79.90
Win-back campaign delivered
2026-04-02 · OPLUMO Outlet 10
Outlet purchase
2026-03-21 · Member activity · RM 89.30
Points credited
2026-03-09 · OPLUMO Outlet 10
Outlet purchase
2026-02-25 · Member activity · RM 98.70