Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K0
Kavitha 02405
VM0002405Goldmember2405@example.test · +601110002405 · Preferred outlet: OPLUMO Outlet 9
New JoinerHigh Value
Consent Status
Opted In
Points Balance
4,384
Current loyalty balance
Lifetime Spend
RM 5,480
Across 38 visits
Total Visits
38
Since 2024-08-02
Average Order Value
RM 156
Member AOV
Preferred Outlet
OPLUMO Outlet 9
Most visited location
Last Visit
132d
2026-05-30
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
4,384 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-30 · OPLUMO Outlet 9
Outlet purchase
2026-05-18 · Member activity · RM 117.00
App session
2026-05-06 · OPLUMO Outlet 9
Points credited
2026-04-24 · Member activity · RM 132.60
Win-back campaign delivered
2026-04-12 · OPLUMO Outlet 9
Outlet purchase
2026-03-31 · Member activity · RM 148.20
Points credited
2026-03-19 · OPLUMO Outlet 9
Outlet purchase
2026-03-07 · Member activity · RM 163.80