Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S2
Siti 24025
VM0024025Silvermember24025@example.test · +601110024025 · Preferred outlet: OPLUMO Outlet 5
FamilyDelivery
Consent Status
Opted In
Points Balance
1,419
Current loyalty balance
Lifetime Spend
RM 1,774
Across 12 visits
Total Visits
12
Since 2026-01-20
Average Order Value
RM 166
Member AOV
Preferred Outlet
OPLUMO Outlet 5
Most visited location
Last Visit
64d
2026-08-06
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
1,419 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-06 · OPLUMO Outlet 5
Outlet purchase
2026-07-25 · Member activity · RM 124.50
App session
2026-07-13 · OPLUMO Outlet 5
Points credited
2026-07-01 · Member activity · RM 141.10
Win-back campaign delivered
2026-06-19 · OPLUMO Outlet 5
Outlet purchase
2026-06-07 · Member activity · RM 157.70
Points credited
2026-05-26 · OPLUMO Outlet 5
Outlet purchase
2026-05-14 · Member activity · RM 174.30