Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S2
Sarah 24019
VM0024019Goldmember24019@example.test · +601110024019 · Preferred outlet: OPLUMO Outlet 16
WeekendApp User
Consent Status
Opted In
Points Balance
2,737
Current loyalty balance
Lifetime Spend
RM 3,422
Across 19 visits
Total Visits
19
Since 2025-08-11
Average Order Value
RM 171
Member AOV
Preferred Outlet
OPLUMO Outlet 16
Most visited location
Last Visit
100d
2026-07-01
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
2,737 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-07-01 · OPLUMO Outlet 16
Outlet purchase
2026-06-19 · Member activity · RM 128.25
App session
2026-06-07 · OPLUMO Outlet 16
Points credited
2026-05-26 · Member activity · RM 145.35
Win-back campaign delivered
2026-05-14 · OPLUMO Outlet 16
Outlet purchase
2026-05-02 · Member activity · RM 162.45
Points credited
2026-04-20 · OPLUMO Outlet 16
Outlet purchase
2026-04-08 · Member activity · RM 179.55