Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H2
Hakim 23996
VM0023996Silvermember23996@example.test · +601110023996 · Preferred outlet: OPLUMO Outlet 10
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
1,347
Current loyalty balance
Lifetime Spend
RM 1,685
Across 10 visits
Total Visits
10
Since 2025-11-21
Average Order Value
RM 160
Member AOV
Preferred Outlet
OPLUMO Outlet 10
Most visited location
Last Visit
160d
2026-05-02
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,347 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-02 · OPLUMO Outlet 10
Outlet purchase
2026-04-20 · Member activity · RM 120.00
App session
2026-04-08 · OPLUMO Outlet 10
Points credited
2026-03-27 · Member activity · RM 136.00
Win-back campaign delivered
2026-03-15 · OPLUMO Outlet 10
Outlet purchase
2026-03-03 · Member activity · RM 152.00
Points credited
2026-02-19 · OPLUMO Outlet 10
Outlet purchase
2026-02-07 · Member activity · RM 168.00