Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
J2
Jason 23950
VM0023950Goldmember23950@example.test · +601110023950 · Preferred outlet: OPLUMO Outlet 15
App UserFamily
Consent Status
Opted Out
Points Balance
4,784
Current loyalty balance
Lifetime Spend
RM 5,981
Across 42 visits
Total Visits
42
Since 2024-07-13
Average Order Value
RM 133
Member AOV
Preferred Outlet
OPLUMO Outlet 15
Most visited location
Last Visit
80d
2026-07-21
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
4,784 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-21 · OPLUMO Outlet 15
Outlet purchase
2026-07-09 · Member activity · RM 99.75
App session
2026-06-27 · OPLUMO Outlet 15
Points credited
2026-06-15 · Member activity · RM 113.05
Win-back campaign delivered
2026-06-03 · OPLUMO Outlet 15
Outlet purchase
2026-05-22 · Member activity · RM 126.35
Points credited
2026-05-10 · OPLUMO Outlet 15
Outlet purchase
2026-04-28 · Member activity · RM 139.65