Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
WJ
Wei Jian 23942
VM0023942Goldmember23942@example.test · +601110023942 · Preferred outlet: OPLUMO Outlet 7
App UserFamily
Consent Status
Opted In
Points Balance
2,920
Current loyalty balance
Lifetime Spend
RM 3,651
Across 30 visits
Total Visits
30
Since 2024-12-17
Average Order Value
RM 139
Member AOV
Preferred Outlet
OPLUMO Outlet 7
Most visited location
Last Visit
139d
2026-05-23
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
2,920 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-23 · OPLUMO Outlet 7
Outlet purchase
2026-05-11 · Member activity · RM 104.25
App session
2026-04-29 · OPLUMO Outlet 7
Points credited
2026-04-17 · Member activity · RM 118.15
Win-back campaign delivered
2026-04-05 · OPLUMO Outlet 7
Outlet purchase
2026-03-24 · Member activity · RM 132.05
Points credited
2026-03-12 · OPLUMO Outlet 7
Outlet purchase
2026-02-28 · Member activity · RM 145.95