Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H2
Hakim 23936
VM0023936Platinummember23936@example.test · +601110023936 · Preferred outlet: OPLUMO Outlet 1
High ValueWeekend
Consent Status
Opted Out
Points Balance
6,412
Current loyalty balance
Lifetime Spend
RM 8,015
Across 44 visits
Total Visits
44
Since 2024-07-19
Average Order Value
RM 156
Member AOV
Preferred Outlet
OPLUMO Outlet 1
Most visited location
Last Visit
38d
2026-09-01
App Status
Installed
OPLUMO App relationship
Member Status
Active
Platinum tier
Membership & rewards
Platinum member
6,412 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-09-01 · OPLUMO Outlet 1
Outlet purchase
2026-08-20 · Member activity · RM 117.00
App session
2026-08-08 · OPLUMO Outlet 1
Points credited
2026-07-27 · Member activity · RM 132.60
Win-back campaign delivered
2026-07-15 · OPLUMO Outlet 1
Outlet purchase
2026-07-03 · Member activity · RM 148.20
Points credited
2026-06-21 · OPLUMO Outlet 1
Outlet purchase
2026-06-09 · Member activity · RM 163.80