Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K2
Kavitha 23933
VM0023933Silvermember23933@example.test · +601110023933 · Preferred outlet: OPLUMO Outlet 15
New JoinerHigh Value
Consent Status
Opted Out
Points Balance
1,918
Current loyalty balance
Lifetime Spend
RM 2,398
Across 19 visits
Total Visits
19
Since 2025-06-12
Average Order Value
RM 149
Member AOV
Preferred Outlet
OPLUMO Outlet 15
Most visited location
Last Visit
160d
2026-05-02
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,918 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-02 · OPLUMO Outlet 15
Outlet purchase
2026-04-20 · Member activity · RM 111.75
App session
2026-04-08 · OPLUMO Outlet 15
Points credited
2026-03-27 · Member activity · RM 126.65
Win-back campaign delivered
2026-03-15 · OPLUMO Outlet 15
Outlet purchase
2026-03-03 · Member activity · RM 141.55
Points credited
2026-02-19 · OPLUMO Outlet 15
Outlet purchase
2026-02-07 · Member activity · RM 156.45