Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A0
Arun 02392
VM0002392Goldmember2392@example.test · +601110002392 · Preferred outlet: OPLUMO Outlet 13
High ValueWeekend
Consent Status
Opted In
Points Balance
4,709
Current loyalty balance
Lifetime Spend
RM 5,887
Across 37 visits
Total Visits
37
Since 2024-07-14
Average Order Value
RM 165
Member AOV
Preferred Outlet
OPLUMO Outlet 13
Most visited location
Last Visit
169d
2026-04-23
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
4,709 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-23 · OPLUMO Outlet 13
Outlet purchase
2026-04-11 · Member activity · RM 123.75
App session
2026-03-30 · OPLUMO Outlet 13
Points credited
2026-03-18 · Member activity · RM 140.25
Win-back campaign delivered
2026-03-06 · OPLUMO Outlet 13
Outlet purchase
2026-02-22 · Member activity · RM 156.75
Points credited
2026-02-10 · OPLUMO Outlet 13
Outlet purchase
2026-01-29 · Member activity · RM 173.25