Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
D2
Daniel 23910
VM0023910Silvermember23910@example.test · +601110023910 · Preferred outlet: OPLUMO Outlet 9
App UserFamily
Consent Status
Opted In
Points Balance
2,241
Current loyalty balance
Lifetime Spend
RM 2,802
Across 31 visits
Total Visits
31
Since 2025-02-28
Average Order Value
RM 118
Member AOV
Preferred Outlet
OPLUMO Outlet 9
Most visited location
Last Visit
48d
2026-08-22
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
2,241 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NotePrefers weekend visits
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-22 · OPLUMO Outlet 9
Outlet purchase
2026-08-10 · Member activity · RM 88.50
App session
2026-07-29 · OPLUMO Outlet 9
Points credited
2026-07-17 · Member activity · RM 100.30
Win-back campaign delivered
2026-07-05 · OPLUMO Outlet 9
Outlet purchase
2026-06-23 · Member activity · RM 112.10
Points credited
2026-06-11 · OPLUMO Outlet 9
Outlet purchase
2026-05-30 · Member activity · RM 123.90