Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A2
Aiman 23832
VM0023832Platinummember23832@example.test · +601110023832 · Preferred outlet: OPLUMO Outlet 16
High ValueWeekend
Consent Status
Opted In
Points Balance
4,964
Current loyalty balance
Lifetime Spend
RM 6,206
Across 32 visits
Total Visits
32
Since 2025-01-26
Average Order Value
RM 159
Member AOV
Preferred Outlet
OPLUMO Outlet 16
Most visited location
Last Visit
63d
2026-08-07
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Platinum tier
Membership & rewards
Platinum member
4,964 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NotePrefers weekend visits
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-07 · OPLUMO Outlet 16
Outlet purchase
2026-07-26 · Member activity · RM 119.25
App session
2026-07-14 · OPLUMO Outlet 16
Points credited
2026-07-02 · Member activity · RM 135.15
Win-back campaign delivered
2026-06-20 · OPLUMO Outlet 16
Outlet purchase
2026-06-08 · Member activity · RM 151.05
Points credited
2026-05-27 · OPLUMO Outlet 16
Outlet purchase
2026-05-15 · Member activity · RM 166.95