Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H2
Hakim 23828
VM0023828Silvermember23828@example.test · +601110023828 · Preferred outlet: OPLUMO Outlet 12
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
1,126
Current loyalty balance
Lifetime Spend
RM 1,408
Across 23 visits
Total Visits
23
Since 2025-05-15
Average Order Value
RM 68
Member AOV
Preferred Outlet
OPLUMO Outlet 12
Most visited location
Last Visit
116d
2026-06-15
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,126 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-15 · OPLUMO Outlet 12
Outlet purchase
2026-06-03 · Member activity · RM 51.00
App session
2026-05-22 · OPLUMO Outlet 12
Points credited
2026-05-10 · Member activity · RM 57.80
Win-back campaign delivered
2026-04-28 · OPLUMO Outlet 12
Outlet purchase
2026-04-16 · Member activity · RM 64.60
Points credited
2026-04-04 · OPLUMO Outlet 12
Outlet purchase
2026-03-23 · Member activity · RM 71.40