Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S2
Siti 23797
VM0023797Silvermember23797@example.test · +601110023797 · Preferred outlet: OPLUMO Outlet 15
New JoinerHigh Value
Consent Status
Opted Out
Points Balance
2,133
Current loyalty balance
Lifetime Spend
RM 2,666
Across 18 visits
Total Visits
18
Since 2025-08-09
Average Order Value
RM 121
Member AOV
Preferred Outlet
OPLUMO Outlet 15
Most visited location
Last Visit
120d
2026-06-11
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
2,133 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-11 · OPLUMO Outlet 15
Outlet purchase
2026-05-30 · Member activity · RM 90.75
App session
2026-05-18 · OPLUMO Outlet 15
Points credited
2026-05-06 · Member activity · RM 102.85
Win-back campaign delivered
2026-04-24 · OPLUMO Outlet 15
Outlet purchase
2026-04-12 · Member activity · RM 114.95
Points credited
2026-03-31 · OPLUMO Outlet 15
Outlet purchase
2026-03-19 · Member activity · RM 127.05