Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
J2
Jason 23710
VM0023710Goldmember23710@example.test · +601110023710 · Preferred outlet: OPLUMO Outlet 13
App UserFamily
Consent Status
Opted In
Points Balance
3,210
Current loyalty balance
Lifetime Spend
RM 4,014
Across 26 visits
Total Visits
26
Since 2025-05-20
Average Order Value
RM 132
Member AOV
Preferred Outlet
OPLUMO Outlet 13
Most visited location
Last Visit
57d
2026-08-13
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
3,210 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-13 · OPLUMO Outlet 13
Outlet purchase
2026-08-01 · Member activity · RM 99.00
App session
2026-07-20 · OPLUMO Outlet 13
Points credited
2026-07-08 · Member activity · RM 112.20
Win-back campaign delivered
2026-06-26 · OPLUMO Outlet 13
Outlet purchase
2026-06-14 · Member activity · RM 125.40
Points credited
2026-06-02 · OPLUMO Outlet 13
Outlet purchase
2026-05-21 · Member activity · RM 138.60