Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S2
Sarah 23695
VM0023695Membermember23695@example.test · +601110023695 · Preferred outlet: OPLUMO Outlet 15
Birthday SoonLunch
Consent Status
Opted Out
Points Balance
76
Current loyalty balance
Lifetime Spend
RM 96
Across 1 visits
Total Visits
1
Since 2026-04-11
Average Order Value
RM 77
Member AOV
Preferred Outlet
OPLUMO Outlet 15
Most visited location
Last Visit
163d
2026-04-29
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
76 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-29 · OPLUMO Outlet 15
Outlet purchase
2026-04-17 · Member activity · RM 57.75
App session
2026-04-05 · OPLUMO Outlet 15
Points credited
2026-03-24 · Member activity · RM 65.45
Win-back campaign delivered
2026-03-12 · OPLUMO Outlet 15
Outlet purchase
2026-02-28 · Member activity · RM 73.15
Points credited
2026-02-16 · OPLUMO Outlet 15
Outlet purchase
2026-02-04 · Member activity · RM 80.85