Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
WJ
Wei Jian 23630
VM0023630Membermember23630@example.test · +601110023630 · Preferred outlet: OPLUMO Outlet 1
App UserFamily
Consent Status
Opted In
Points Balance
45
Current loyalty balance
Lifetime Spend
RM 57
Across 2 visits
Total Visits
2
Since 2026-04-26
Average Order Value
RM 26
Member AOV
Preferred Outlet
OPLUMO Outlet 1
Most visited location
Last Visit
148d
2026-05-14
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
45 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-14 · OPLUMO Outlet 1
Outlet purchase
2026-05-02 · Member activity · RM 19.50
App session
2026-04-20 · OPLUMO Outlet 1
Points credited
2026-04-08 · Member activity · RM 22.10
Win-back campaign delivered
2026-03-27 · OPLUMO Outlet 1
Outlet purchase
2026-03-15 · Member activity · RM 24.70
Points credited
2026-03-03 · OPLUMO Outlet 1
Outlet purchase
2026-02-19 · Member activity · RM 27.30