Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H2
Hakim 23612
VM0023612Silvermember23612@example.test · +601110023612 · Preferred outlet: OPLUMO Outlet 17
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
2,061
Current loyalty balance
Lifetime Spend
RM 2,576
Across 29 visits
Total Visits
29
Since 2025-01-09
Average Order Value
RM 102
Member AOV
Preferred Outlet
OPLUMO Outlet 17
Most visited location
Last Visit
134d
2026-05-28
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
2,061 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-28 · OPLUMO Outlet 17
Outlet purchase
2026-05-16 · Member activity · RM 76.50
App session
2026-05-04 · OPLUMO Outlet 17
Points credited
2026-04-22 · Member activity · RM 86.70
Win-back campaign delivered
2026-04-10 · OPLUMO Outlet 17
Outlet purchase
2026-03-29 · Member activity · RM 96.90
Points credited
2026-03-17 · OPLUMO Outlet 17
Outlet purchase
2026-03-05 · Member activity · RM 107.10