Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
WJ
Wei Jian 23594
VM0023594Membermember23594@example.test · +601110023594 · Preferred outlet: OPLUMO Outlet 16
LunchNew Joiner
Consent Status
Opted Out
Points Balance
424
Current loyalty balance
Lifetime Spend
RM 530
Across 17 visits
Total Visits
17
Since 2025-09-04
Average Order Value
RM 39
Member AOV
Preferred Outlet
OPLUMO Outlet 16
Most visited location
Last Visit
112d
2026-06-19
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
424 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-19 · OPLUMO Outlet 16
Outlet purchase
2026-06-07 · Member activity · RM 29.25
App session
2026-05-26 · OPLUMO Outlet 16
Points credited
2026-05-14 · Member activity · RM 33.15
Win-back campaign delivered
2026-05-02 · OPLUMO Outlet 16
Outlet purchase
2026-04-20 · Member activity · RM 37.05
Points credited
2026-04-08 · OPLUMO Outlet 16
Outlet purchase
2026-03-27 · Member activity · RM 40.95