Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
M2
Michelle 23591
VM0023591Membermember23591@example.test · +601110023591 · Preferred outlet: OPLUMO Outlet 13
Birthday SoonLunch
Consent Status
Opted In
Points Balance
236
Current loyalty balance
Lifetime Spend
RM 295
Across 3 visits
Total Visits
3
Since 2026-07-03
Average Order Value
RM 93
Member AOV
Preferred Outlet
OPLUMO Outlet 13
Most visited location
Last Visit
62d
2026-08-08
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
236 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-08 · OPLUMO Outlet 13
Outlet purchase
2026-07-27 · Member activity · RM 69.75
App session
2026-07-15 · OPLUMO Outlet 13
Points credited
2026-07-03 · Member activity · RM 79.05
Win-back campaign delivered
2026-06-21 · OPLUMO Outlet 13
Outlet purchase
2026-06-09 · Member activity · RM 88.35
Points credited
2026-05-28 · OPLUMO Outlet 13
Outlet purchase
2026-05-16 · Member activity · RM 97.65