Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
J2
Jason 23590
VM0023590Silvermember23590@example.test · +601110023590 · Preferred outlet: OPLUMO Outlet 12
App UserFamily
Consent Status
Opted In
Points Balance
2,348
Current loyalty balance
Lifetime Spend
RM 2,936
Across 41 visits
Total Visits
41
Since 2024-07-22
Average Order Value
RM 67
Member AOV
Preferred Outlet
OPLUMO Outlet 12
Most visited location
Last Visit
89d
2026-07-12
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
2,348 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-12 · OPLUMO Outlet 12
Outlet purchase
2026-06-30 · Member activity · RM 50.25
App session
2026-06-18 · OPLUMO Outlet 12
Points credited
2026-06-06 · Member activity · RM 56.95
Win-back campaign delivered
2026-05-25 · OPLUMO Outlet 12
Outlet purchase
2026-05-13 · Member activity · RM 63.65
Points credited
2026-05-01 · OPLUMO Outlet 12
Outlet purchase
2026-04-19 · Member activity · RM 70.35