Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S0
Sarah 02359
VM0002359Silvermember2359@example.test · +601110002359 · Preferred outlet: OPLUMO Outlet 14
Birthday SoonLunch
Consent Status
Opted In
Points Balance
1,744
Current loyalty balance
Lifetime Spend
RM 2,181
Across 43 visits
Total Visits
43
Since 2024-04-22
Average Order Value
RM 44
Member AOV
Preferred Outlet
OPLUMO Outlet 14
Most visited location
Last Visit
144d
2026-05-18
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,744 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-18 · OPLUMO Outlet 14
Outlet purchase
2026-05-06 · Member activity · RM 33.00
App session
2026-04-24 · OPLUMO Outlet 14
Points credited
2026-04-12 · Member activity · RM 37.40
Win-back campaign delivered
2026-03-31 · OPLUMO Outlet 14
Outlet purchase
2026-03-19 · Member activity · RM 41.80
Points credited
2026-03-07 · OPLUMO Outlet 14
Outlet purchase
2026-02-23 · Member activity · RM 46.20