Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K2
Kavitha 23585
VM0023585Membermember23585@example.test · +601110023585 · Preferred outlet: OPLUMO Outlet 7
FamilyDelivery
Consent Status
Opted In
Points Balance
335
Current loyalty balance
Lifetime Spend
RM 419
Across 9 visits
Total Visits
9
Since 2026-01-31
Average Order Value
RM 61
Member AOV
Preferred Outlet
OPLUMO Outlet 7
Most visited location
Last Visit
107d
2026-06-24
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
335 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-24 · OPLUMO Outlet 7
Outlet purchase
2026-06-12 · Member activity · RM 45.75
App session
2026-05-31 · OPLUMO Outlet 7
Points credited
2026-05-19 · Member activity · RM 51.85
Win-back campaign delivered
2026-05-07 · OPLUMO Outlet 7
Outlet purchase
2026-04-25 · Member activity · RM 57.95
Points credited
2026-04-13 · OPLUMO Outlet 7
Outlet purchase
2026-04-01 · Member activity · RM 64.05