Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K2
Kavitha 23549
VM0023549Silvermember23549@example.test · +601110023549 · Preferred outlet: OPLUMO Outlet 5
New JoinerHigh Value
Consent Status
Opted Out
Points Balance
1,174
Current loyalty balance
Lifetime Spend
RM 1,468
Across 19 visits
Total Visits
19
Since 2025-08-12
Average Order Value
RM 79
Member AOV
Preferred Outlet
OPLUMO Outlet 5
Most visited location
Last Visit
99d
2026-07-02
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,174 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-07-02 · OPLUMO Outlet 5
Outlet purchase
2026-06-20 · Member activity · RM 59.25
App session
2026-06-08 · OPLUMO Outlet 5
Points credited
2026-05-27 · Member activity · RM 67.15
Win-back campaign delivered
2026-05-15 · OPLUMO Outlet 5
Outlet purchase
2026-05-03 · Member activity · RM 75.05
Points credited
2026-04-21 · OPLUMO Outlet 5
Outlet purchase
2026-04-09 · Member activity · RM 82.95