Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S2
Siti 23545
VM0023545Membermember23545@example.test · +601110023545 · Preferred outlet: OPLUMO Outlet 1
FamilyDelivery
Consent Status
Opted In
Points Balance
641
Current loyalty balance
Lifetime Spend
RM 801
Across 14 visits
Total Visits
14
Since 2025-09-28
Average Order Value
RM 59
Member AOV
Preferred Outlet
OPLUMO Outlet 1
Most visited location
Last Visit
142d
2026-05-20
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
641 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-20 · OPLUMO Outlet 1
Outlet purchase
2026-05-08 · Member activity · RM 44.25
App session
2026-04-26 · OPLUMO Outlet 1
Points credited
2026-04-14 · Member activity · RM 50.15
Win-back campaign delivered
2026-04-02 · OPLUMO Outlet 1
Outlet purchase
2026-03-21 · Member activity · RM 56.05
Points credited
2026-03-09 · OPLUMO Outlet 1
Outlet purchase
2026-02-25 · Member activity · RM 61.95