Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H2
Hakim 23540
VM0023540Goldmember23540@example.test · +601110023540 · Preferred outlet: OPLUMO Outlet 13
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
4,697
Current loyalty balance
Lifetime Spend
RM 5,872
Across 43 visits
Total Visits
43
Since 2024-05-14
Average Order Value
RM 117
Member AOV
Preferred Outlet
OPLUMO Outlet 13
Most visited location
Last Visit
122d
2026-06-09
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
4,697 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-09 · OPLUMO Outlet 13
Outlet purchase
2026-05-28 · Member activity · RM 87.75
App session
2026-05-16 · OPLUMO Outlet 13
Points credited
2026-05-04 · Member activity · RM 99.45
Win-back campaign delivered
2026-04-22 · OPLUMO Outlet 13
Outlet purchase
2026-04-10 · Member activity · RM 111.15
Points credited
2026-03-29 · OPLUMO Outlet 13
Outlet purchase
2026-03-17 · Member activity · RM 122.85