Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 02348
VM0002348Goldmember2348@example.test · +601110002348 · Preferred outlet: OPLUMO Outlet 3
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
3,261
Current loyalty balance
Lifetime Spend
RM 4,077
Across 29 visits
Total Visits
29
Since 2024-12-30
Average Order Value
RM 173
Member AOV
Preferred Outlet
OPLUMO Outlet 3
Most visited location
Last Visit
144d
2026-05-18
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
3,261 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-18 · OPLUMO Outlet 3
Outlet purchase
2026-05-06 · Member activity · RM 129.75
App session
2026-04-24 · OPLUMO Outlet 3
Points credited
2026-04-12 · Member activity · RM 147.05
Win-back campaign delivered
2026-03-31 · OPLUMO Outlet 3
Outlet purchase
2026-03-19 · Member activity · RM 164.35
Points credited
2026-03-07 · OPLUMO Outlet 3
Outlet purchase
2026-02-23 · Member activity · RM 181.65