Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H2
Hakim 23420
VM0023420Membermember23420@example.test · +601110023420 · Preferred outlet: OPLUMO Outlet 12
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
802
Current loyalty balance
Lifetime Spend
RM 1,003
Across 13 visits
Total Visits
13
Since 2026-01-14
Average Order Value
RM 67
Member AOV
Preferred Outlet
OPLUMO Outlet 12
Most visited location
Last Visit
52d
2026-08-18
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
802 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-18 · OPLUMO Outlet 12
Outlet purchase
2026-08-06 · Member activity · RM 50.25
App session
2026-07-25 · OPLUMO Outlet 12
Points credited
2026-07-13 · Member activity · RM 56.95
Win-back campaign delivered
2026-07-01 · OPLUMO Outlet 12
Outlet purchase
2026-06-19 · Member activity · RM 63.65
Points credited
2026-06-07 · OPLUMO Outlet 12
Outlet purchase
2026-05-26 · Member activity · RM 70.35