Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A2
Arun 23404
VM0023404Membermember23404@example.test · +601110023404 · Preferred outlet: OPLUMO Outlet 13
DeliveryBirthday Soon
Consent Status
Opted Out
Points Balance
258
Current loyalty balance
Lifetime Spend
RM 324
Across 3 visits
Total Visits
3
Since 2026-03-15
Average Order Value
RM 94
Member AOV
Preferred Outlet
OPLUMO Outlet 13
Most visited location
Last Visit
172d
2026-04-20
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
258 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-20 · OPLUMO Outlet 13
Outlet purchase
2026-04-08 · Member activity · RM 70.50
App session
2026-03-27 · OPLUMO Outlet 13
Points credited
2026-03-15 · Member activity · RM 79.90
Win-back campaign delivered
2026-03-03 · OPLUMO Outlet 13
Outlet purchase
2026-02-19 · Member activity · RM 89.30
Points credited
2026-02-07 · OPLUMO Outlet 13
Outlet purchase
2026-01-26 · Member activity · RM 98.70