Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S0
Sarah 02335
VM0002335Goldmember2335@example.test · +601110002335 · Preferred outlet: OPLUMO Outlet 7
Birthday SoonLunch
Consent Status
Opted In
Points Balance
4,016
Current loyalty balance
Lifetime Spend
RM 5,021
Across 37 visits
Total Visits
37
Since 2024-09-22
Average Order Value
RM 139
Member AOV
Preferred Outlet
OPLUMO Outlet 7
Most visited location
Last Visit
99d
2026-07-02
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
4,016 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-07-02 · OPLUMO Outlet 7
Outlet purchase
2026-06-20 · Member activity · RM 104.25
App session
2026-06-08 · OPLUMO Outlet 7
Points credited
2026-05-27 · Member activity · RM 118.15
Win-back campaign delivered
2026-05-15 · OPLUMO Outlet 7
Outlet purchase
2026-05-03 · Member activity · RM 132.05
Points credited
2026-04-21 · OPLUMO Outlet 7
Outlet purchase
2026-04-09 · Member activity · RM 145.95