Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K2
Kavitha 23321
VM0023321Goldmember23321@example.test · +601110023321 · Preferred outlet: OPLUMO Outlet 15
FamilyDelivery
Consent Status
Opted In
Points Balance
4,127
Current loyalty balance
Lifetime Spend
RM 5,159
Across 43 visits
Total Visits
43
Since 2024-08-28
Average Order Value
RM 112
Member AOV
Preferred Outlet
OPLUMO Outlet 15
Most visited location
Last Visit
16d
2026-09-23
App Status
Not Installed
OPLUMO App relationship
Member Status
Active
Gold tier
Membership & rewards
Gold member
4,127 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-09-23 · OPLUMO Outlet 15
Outlet purchase
2026-09-11 · Member activity · RM 84.00
App session
2026-08-30 · OPLUMO Outlet 15
Points credited
2026-08-18 · Member activity · RM 95.20
Win-back campaign delivered
2026-08-06 · OPLUMO Outlet 15
Outlet purchase
2026-07-25 · Member activity · RM 106.40
Points credited
2026-07-13 · OPLUMO Outlet 15
Outlet purchase
2026-07-01 · Member activity · RM 117.60